Client
first
Understanding customer behavior helps you keep them loyal. By anticipating needs and personalizing experiences, insights ensure your customers feel valued and keep coming back.
Why
Targeted Growth:
with clear insights, you can build products and services that attract and retain the right audience
with clear insights, you can build products and services that attract and retain the right audience
Customer insights remove guesswork. They help you make data-driven choices in product development, marketing, and customer service, so every move is more likely to succeed.
Stay ahead by knowing what your customers want before the competition does. Insights let you respond to market changes faster, keeping your brand relevant and in demand.
CX power
Services
Customer Experience Revamp
Customer Journey
Roast
Deep Dive
Research
Feedback Loop
Magic
Elevate your customer interactions from start to finish. We analyze and refine every touchpoint, ensuring a seamless experience that turns first-time customers into loyal advocates. Together, we’ll craft a CX strategy that boosts satisfaction, loyalty, and revenue.
Sometimes the truth is tough, but it’s what leads to real improvement.
We walk through your customer journey step by step, identifying pain points, frustrations, and opportunities for change. Think of it as a constructive roast that leaves you with actionable ways to improve every customer interaction.
Get to know your customers like never before. Through comprehensive surveys, interviews, and data analysis, uncover what truly drives your audience. With these insights, you’ll be equipped to make decisions that speak directly to your customers’ needs and preferences.
Turn customer feedback into a powerful tool for growth. We design customised feedback systems that capture the right insights at the right times, helping you quickly adapt to customer needs and create products and experiences that people love.
Meet the team
Elena Buslaeva
Founder & CX Strategist
ex-Deloitte, EY, Unilever
ex-Deloitte, EY, Unilever
Elena founded LoveYourClient with a clear purpose — to help businesses truly understand their customers and design experiences that make them stay.
With over a decade of experience in Customer Experience, Product, and Growth strategy, Elena has led CX transformation and retention programs across e-commerce, travel, SaaS, and FMCG.
Elena personally leads every project, combining strategic insight with practical execution.
Around her is a trusted network of growth managers, UX designers, and data analysts who contribute their expertise when projects require additional depth or visualisation.
Together, we bring the clarity, empathy, and precision needed to turn every customer journey into a growth engine.
With over a decade of experience in Customer Experience, Product, and Growth strategy, Elena has led CX transformation and retention programs across e-commerce, travel, SaaS, and FMCG.
Elena personally leads every project, combining strategic insight with practical execution.
Around her is a trusted network of growth managers, UX designers, and data analysts who contribute their expertise when projects require additional depth or visualisation.
Together, we bring the clarity, empathy, and precision needed to turn every customer journey into a growth engine.
Products We Offer
- Linking UX to end-to-end user flow efficiency, driving customer value perception, conversions and retention.
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