LLove Your Client

Find where you're losing customers before they buy.

Get an expert review of your website, customer journey and conversion friction points.

See sample review
Manually reviewed by a CX leader · 48h turnaround

Customer Journey Score

acme-store.com

Live review
72
/100

Strengths

  • Clear offer
  • Strong trust signals

Leaks

  • Weak homepage messaging
  • Checkout friction
  • Missing social proof

Built from 10+ years of experience across ecommerce, marketplaces and digital products.

How it works

From submission to score in three steps

01

Submit your website

Share your homepage, product or signup flow.

02

Get reviewed

I review your journey through the eyes of a first-time customer.

03

Receive your score

Get a detailed score, friction points and priority recommendations.

What's included

Customer Journey Score Report

A complete teardown of your customer journey, delivered as a written report plus a personal video walkthrough.

Includes a personal Loom walkthrough
  • Overall score (/100)
  • First impression review
  • Messaging clarity assessment
  • Trust & credibility review
  • Conversion friction points
  • Top 5 improvement opportunities
  • Prioritised recommendations
  • 15–20 minute Loom walkthrough
Human, not generated

Not another AI audit.

Every review is manually completed by an experienced customer experience leader.

No generic AI outputNo automated reports

Just clear, actionable feedback based on years of improving customer journeys and digital experiences.

Elena, Founder of Love Your Client

Elena

Love Your Client Founder · Customer Experience Strategist

ex-EY, Deloitte, Unilever, Ozon

10+

Years

100s

Journeys

B2C, B2B

Markets

About the founder

Hi, I'm Elena.

For 10+ years I've helped web and mobile products grow revenue by fixing the moments where customers hesitate, drop off or churn.

I've led Customer Insights and Experience, CRO programmes across ecommerce, marketplaces and mobile apps — turning friction into measurable uplifts in conversion, retention and lifetime value.

I know where customers get stuck, why they leave, and what turns a good product into one people come back to.

Now I'm making that expertise accessible through Customer Journey Score — so growing teams can find their next revenue unlock, fast.

Beta Pricing

One simple price. One detailed review.

Customer Journey Score

50% off · limited offer
£250£500one-time
  • Full scorecard
  • Loom review
  • PDF summary
  • Priority recommendations

Limited beta spots available while the framework is being refined.

Your customers are trying to tell you something.

Find out where they get stuck.