WE FIND AND FIX THE LEAKS IN YOUR CUSTOMER JOURNEY

Smart customer journey audits powered by expertise, market insights, and AI.

YOUR SITE GETS THE CLICKS.
CUSTOMERS DON'T BUY.

Get actionable audit report
for your business:
FAST
Get a personalised report with customer journey insights in under 7 days.
Start implementing changes right away with copy-paste advice.
AFFORDABLE
You don't need to pay for a
"yet another digital agency".
Our pricing is tailored to the needs of small-medium businesses and entrepreneurs.
IMPACTFUL
We see what your customers see - backed by years in customer experience and 50+ successful client cases.
What You’ll Get
A Deep Dive into Your Customer Experience:
  • The Journey Unpacked
    A clear stage-by-stage review of your customer journey - from first click to final payment - highlighting strengths, friction points, and conversion levers
  • Quick Wins & High-Impact Fixes
    Your action plan per each stage of customer journey: the top priorities to unlock smoother flow, fewer drop-offs, and more delighted customers
  • Insights & Hypotheses to Test
    AS-IS Journey insights-backed ideas and customer behaviour hypotheses to guide optimisation and ongoing experimentation
GET YOUR JOURNEY AUDIT
Customer Journey Audit
Year-End offer!
Fix-priced audit done in under 7 days
£490
  • £1500
  • ✅ Customer Journey Map (Miro) and its review
  • ✅ Detailed report on what’s working and what’s not
  • ✅ Quick-win recommendations to increase conversions
  • ✅ Prioritised list of fixes, tests and hypotheses
  • ✅ Industry benchmarks for proposed opportunities
Book your audit
Meet our founder
Elena Buslaeva
Founder & CX Strategist
ex-Deloitte, EY, Unilever
Elena founded LoveYourClient and JourneyFix with a clear purpose — to help businesses truly understand their customers and design experiences that make them stay.

With over a decade of experience in Customer Experience, Product, and Growth strategy, Elena has led CX transformation and retention programs across e-commerce, travel, SaaS, and FMCG.

At JourneyFix, Elena personally leads every Customer Journey Audit, combining strategic insight with practical execution.
Around her is a trusted network of growth managers, UX designers, and data analysts who contribute their expertise when projects require additional depth or visualisation.

Together, we bring the clarity, empathy, and precision needed to turn every customer journey into a growth engine.
Elena Journey Fix Founder
Small friction points in your customer journey can cost big revenue.

Complete the short form below to get started — we’ll review your details and reserve your audit spot.
What’s your biggest challenge right now?
Elena Journey Fix Founder
Small friction points in your customer journey can cost big revenue.

Complete the short form below to get started — we’ll review your details and reserve your audit spot.
What’s your top business goal?
Elena Journey Fix Founder
Small friction points in your customer journey can cost big revenue.

Complete the short form below to get started — we’ll review your details and reserve your audit spot.
*Select one or more options
Elena Journey Fix Founder
Small friction points in your customer journey can cost big revenue.

Complete the short form below to get started — we’ll review your details and reserve your audit spot.
Where do most of your customers interact with your business?
Which industry are you in?
Elena Journey Fix Founder
Small friction points in your customer journey can cost big revenue.

Complete the short form below to get started — we’ll review your details and reserve your audit spot.
What is the size of your organisation?
Elena Journey Fix Founder
Small friction points in your customer journey can cost big revenue.

Complete the short form below to get started — we’ll review your details and reserve your audit spot.
What best describes your role?
Elena Journey Fix Founder
Small friction points in your customer journey can cost big revenue.

Complete the short form below to get started — we’ll review your details and reserve your audit spot.
Get Your Customer Journey Check-Up Report
Thanks for completing the quiz! To receive your personalized check-up report, please fill out the contact form below and click "Submit."
We’ll contact you shortly with a plan designed to meet your needs and goals.
Elena Journey Fix Founder
Small friction points in your customer journey can cost big revenue.

Complete the short form below to get started — we’ll review your details and reserve your audit spot.
Step: 
See what's inside
Take a look at a sample report — see the format, the insights, and the actions you’ll get.
Open sample report
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