JOURNEY_FIX
Find and Fix
Your Customer Journey Leaks
Your Customer Journey Leaks
A fast, structured customer journey audit
built to uncover hidden friction, reveal growth opportunities, and give your team a clear, actionable plan
BOOK YOUR AUDIT built to uncover hidden friction, reveal growth opportunities, and give your team a clear, actionable plan
Journey_fix is designed for companies that rely on digital funnels
And want to see clearly:
- where customers drop off
- why the experience isn’t converting
- and what to fix first to unlock growth.
We help e-commerce brands, travel companies, marketplaces, edtech platforms, apps, B2B SaaS teams, and fast-growing startups across the UK, Europe, US and Canada understand where their customer journeys break — and how to fix them.
Our work is especially valuable for teams led by Heads of Growth, CMOs, CPOs, or a hands-on CEOs.
Our work is especially valuable for teams led by Heads of Growth, CMOs, CPOs, or a hands-on CEOs.
Our plans
Features
Starter Audit
Full Journey
Audit
Audit
Data-driven Growth Package
Customer Funnels Included
1
up to 3
up to 3
Audit Report (Miro + PDF)
Prioritised action plan & benchmarks
2 hours of advisory and Q&A
Analytics scan and report
30 days support
Cost
$500
$1500
$3500
YOUR SITE GETS THE CLICKS.
CUSTOMERS DON'T BUY.
BOOK YOUR BUSINESS AUDIT WITH US:
CUSTOMERS DON'T BUY.
BOOK YOUR BUSINESS AUDIT WITH US:
FAST
Get a personalised report with customer journey insights in under 7 days.
Start implementing changes right away with copy-paste advice.
Start implementing changes right away with copy-paste advice.
AFFORDABLE
You don't need to pay for a
"yet another digital agency".
Our pricing is tailored to the needs of small-medium businesses and entrepreneurs.
"yet another digital agency".
Our pricing is tailored to the needs of small-medium businesses and entrepreneurs.
IMPACTFUL
We see what your customers see - backed by years in customer experience and 50+ successful client cases.
Book Customer Journey Audit
Just type your contacts
We'll contact you as soon as we get your request to share more details.
What You’ll Get
A Deep Dive into Your Customer Experience:
- The Journey UnpackedA clear stage-by-stage review of your customer journey - from first click to final payment - highlighting strengths, friction points, and conversion levers
- Quick Wins & High-Impact FixesYour action plan per each stage of customer journey: the top priorities to unlock smoother flow, fewer drop-offs, and more delighted customers
- Insights & Hypotheses to TestAS-IS Journey insights-backed ideas and customer behaviour hypotheses to guide optimisation and ongoing experimentation
Meet our founder
Elena Buslaeva
Founder & CX Strategist
ex-Deloitte, EY, Unilever
ex-Deloitte, EY, Unilever
Elena founded LoveYourClient with a clear purpose — to help businesses truly understand their customers and design experiences that make them stay.
With over a decade of experience in Customer Experience, Product, and Growth strategy, Elena has led CX transformation and retention programs across e-commerce, travel, SaaS, and FMCG.
Elena personally leads every project, combining strategic insight with practical execution.
Around her is a trusted network of growth managers, UX designers, and data analysts who contribute their expertise when projects require additional depth or visualisation.
Together, we bring the clarity, empathy, and precision needed to turn every customer journey into a growth engine.
With over a decade of experience in Customer Experience, Product, and Growth strategy, Elena has led CX transformation and retention programs across e-commerce, travel, SaaS, and FMCG.
Elena personally leads every project, combining strategic insight with practical execution.
Around her is a trusted network of growth managers, UX designers, and data analysts who contribute their expertise when projects require additional depth or visualisation.
Together, we bring the clarity, empathy, and precision needed to turn every customer journey into a growth engine.
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